(586) 286-7200 metrovision@sbcglobal.net

Metro Vision – Terms of Service

Effective Date: 12-1-2025
Contact Information:
Metro Vision
Phone: (586) 286-7200
Fax: (586) 286-4144
Email: metrovision@sbcglobal.net
Location: 39087 Garfield Road, Clinton Township, Michigan

Welcome to Metro Vision. These Terms of Service (“Terms”) govern your use of our website, our optical services, and any products or digital features offered by Metro Vision (“we,” “our,” or “us”). By accessing or using our website or purchasing products or services from Metro Vision, you agree to comply with and be bound by these Terms. Please read them carefully before using our site or services.

1. Overview and Acceptance

Metro Vision provides comprehensive eye care services, including eye examinations, prescription eyewear, contact lenses, and specialty eyewear such as Wiley X® and Xperio® lenses. These Terms apply to all visitors, patients, and customers who access our website or visit our physical location.
By continuing to use our website, scheduling an appointment, or making a purchase, you confirm your understanding and acceptance of these Terms. If you do not agree, please discontinue use of our website or services.

2. Services Provided

Metro Vision offers professional optical and retail services including, but not limited to:

  • Comprehensive eye examinations by licensed optometrists.

  • Prescription lenses, contact lenses, and sunglasses.

  • Specialty eyewear such as Wiley X® safety eyewear and Xperio® Sun Lenses.

  • Frame fitting, repairs, and adjustments.

  • Vision consultations and aftercare support.

All medical advice and vision prescriptions are provided only by licensed professionals during scheduled appointments. Retail eyewear purchases made through Metro Vision are subject to manufacturer warranties and store policies described at the time of sale.

3. Eligibility and Patient Responsibility

By using our services or purchasing products, you affirm that you are at least 18 years old or have the consent of a parent or legal guardian.
You agree to provide accurate, up-to-date, and complete information when scheduling appointments, completing orders, or communicating with Metro Vision. You are responsible for maintaining the confidentiality of your personal information.

4. Appointments, Payments, and Refunds

Appointments

Appointments may be scheduled by phone. We ask that cancellations be made at least 24 hours in advance. Missed appointments may be subject to a cancellation fee of $89.00.

Payments

Metro Vision accepts payment via major credit cards, debit cards, cash, or approved insurance plans. Payment is due at the time of service unless prior arrangements have been made

Refunds and Returns

Prescription eyewear is custom-made and cannot be refunded once lenses have been ordered. Frame exchanges may be permitted within seven (7) days if in new, unworn condition and accompanied by proof of purchase. Non-prescription sunglasses and accessories may be returned within 14 days of purchase with receipt. Contact lenses must be unopened and in original packaging.
Defective or damaged products will be replaced under manufacturer warranty where applicable.

5. Insurance and Billing

Metro Vision participates with a variety of vision insurance providers. Patients are responsible for verifying coverage before their appointment. We will submit claims to your insurance carrier as a courtesy, but payment responsibility ultimately lies with the patient for any non-covered services or remaining balances.
Balances not paid within 30 days may incur a late fee or be referred to a third-party collection agency.

6. Product Warranties and Manufacturer Policies

Many of the products we carry — including Wiley X®, Xperio®, Crizal®, Varilux®, and other branded eyewear — come with manufacturer warranties for defects in materials or workmanship. Warranty terms vary by manufacturer and product type.
Metro Vision will assist in processing warranty claims but does not independently guarantee or extend manufacturer coverage. Misuse, neglect, or unauthorized modifications void all warranties.

7. Privacy and Data Security

Your privacy is important to us. Metro Vision complies with HIPAA (Health Insurance Portability and Accountability Act) standards regarding patient medical information and confidentiality.
We may collect limited personal information through our website (such as appointment requests or contact forms) for scheduling and customer service purposes only. We do not sell, rent, or share your personal information with third parties except as required to fulfill services (e.g., insurance billing or shipping).

All electronic communications are protected by reasonable security measures; however, no system is completely secure. By using our website or email communication, you acknowledge and accept these inherent risks.

For more details, please refer to our Privacy Policy, available upon request a posted on our website.nd

8. Website Use and Content

All text, graphics, logos, and images on the Metro Vision website are the property of Metro Vision or its partners and are protected by copyright law. You may not copy, reproduce, modify, or distribute any content without prior written permission.

Information on our website is provided for general educational and promotional purposes and is not a substitute for professional medical advice. Always consult a licensed optometrist or ophthalmologist regarding specific vision conditions or treatments.

9. Third-Party Brands and Trademarks

Metro Vision proudly carries and promotes products from trusted optical brands including Wiley X®, Xperio®, Crizal®, and Varilux®, among others.
All trademarks and brand names displayed on our website remain the property of their respective owners. Reference to these products does not imply any exclusive partnership beyond authorized retail or distribution rights.

10. Disclaimers and Limitation of Liability

Metro Vision strives to ensure accuracy and reliability of all information on our website; however, errors or omissions may occur. We reserve the right to correct, update, or change content at any time without notice.

To the fullest extent permitted by law, Metro Vision disclaims all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose. Metro Vision shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

11. Promotions and Discounts

From time to time, Metro Vision may offer promotional pricing or discounts, including programs for first responders, veterans, and students. Promotional offers may not be combined with insurance benefits or other discounts unless specifically noted.
All promotions are subject to change or cancellation without prior notice.

12. Modifications to Terms

Metro Vision reserves the right to update or modify these Terms of Service at any time. Changes take effect immediately upon posting to our website. Your continued use of our services or website after any modification constitutes acceptance of the revised Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in Macomb County, Michigan.

14. Contact Us

For questions regarding these Terms, billing inquiries, or service requests, please contact us at:
Metro Vision
Phone: (586) 286-7200
Fax: (586) 286-4144
Email: metrovision@sbcglobal.net