(586) 286-7200 metrovision@sbcglobal.net

Metro Vision Accessibility Statement

Effective Date: 12-1-2025

Contact Information:
Metro Vision
Phone: (586) 286-7200
Fax: (586) 286-4144
Email: metrovision@sbcglobal.net
Location: 39087 Garfield Road, Clinton Township, Michigan

1. Our Commitment

Metro Vision is committed to making our website, services, and physical location accessible and usable for everyone, including people with disabilities.

We believe that every person should be able to access eye care, shop for eyewear, request information, schedule an appointment, and communicate with our team with dignity and independence. This Accessibility Statement explains the steps we take — and continue to take — to support that goal.

If you are having difficulty using any part of our website or services for any reason, please contact us. We are here to help.

2. Web Accessibility Standards

Metro Vision aims to follow widely recognized accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C). The WCAG guidelines define three levels of accessibility: A, AA, and AAA.

Examples of accessibility considerations include:

  • Text legibility and contrast.

  • Use of readable font sizes.

  • Keyboard-friendly navigation.

  • Descriptive text alternatives (“alt text”) for meaningful images.

  • Clear form labels and instructions.

  • Predictable navigation and page structure.

  • Avoiding content that flashes rapidly.

We continually review our site content — including new pages, promotions, special offers, and product highlights (such as Wiley X®, Xperio®, prescription eyewear, and first responder programs) — to improve usability for all visitors.

3. Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

  • Screen readers.

  • Screen magnifiers.

  • Voice recognition and voice input tools.

  • Keyboard-only navigation.

  • Adjusted color/contrast browser settings.

If you use assistive technology and find that any part of our site is not working for you, please let us know which tool you’re using (for example, screen reader name and browser) so we can understand the issue and improve accessibility.

4. Accessible Communication Options

Metro Vision provides multiple contact options so you can reach us in the way that works best for you:

  • Phone: (586) 286-7200
    You may call us to request information, ask questions about products, confirm insurance participation, or schedule/reschedule an appointment.

  • Fax: (586) 286-4144
    You may fax medical forms, prescriptions, authorization requests, or written communications.

  • Email: metrovision@sbcglobal.net
    You may request product information (for example, Wiley X® safety eyewear, Xperio® Sun Lenses, pediatric eyewear, or specialty lenses) or ask questions about our services in writing.

We will make reasonable efforts to communicate with you in a way that accommodates your needs. If you require documents in an alternative format (large print, high-contrast PDF, etc.), please request it.

5. In-Office Accessibility

We want our physical location in Clinton Township, Michigan to be accessible and welcoming for all patients and visitors. Reasonable accessibility features may include:

  • Ground-level or ramped entry whenever possible.

  • Space to accommodate mobility devices.

  • Assistance with frame selection and fitting if you have limited mobility or vision.

  • Staff support with form completion upon request.

  • Verbal explanation of exam procedures and results for patients with low vision or reading difficulty.

  • Pediatric-friendly and family-assisted care during eyewear fittings.

If you need assistance navigating the office, transferring to exam equipment, reading printed materials, or understanding your prescription, please let our staff know when you arrive or call in advance so we can be prepared to assist you.

6. Ongoing Efforts to Improve

Accessibility is not a one-time project — it’s an ongoing practice.

Metro Vision reviews:

  • Website layout and navigation.

  • Text alternatives for product and service images.

  • Color contrast and text readability in banners, promotions, and pop-ups.

  • New content, such as special offers for first responders, new lens technology (e.g. Xperio® polarized sun protection), and safety eyewear messaging (e.g. Wiley X® ballistic-rated eyewear).

As we update, expand, or redesign parts of our website or in-office materials, we work toward better clarity, better usability, and better access for all.

7. Your Feedback Matters

We welcome feedback from patients, caregivers, family members, disability advocates, and assistive technology users. You are an important part of helping us maintain accessibility and dignity in care.

If you experienced a barrier, or if something on our website was hard to use, please tell us:

  • What page or service you were trying to access.

  • What problem you encountered (for example, “couldn’t tab to the submit button,” “text too low contrast,” “image had no description,” etc.).

  • What device, browser, or assistive technology you were using.

This information helps us identify, diagnose, and correct accessibility issues quickly.

8. How to Contact Us About Accessibility

For accessibility questions, accommodation requests, or to report an access issue, please contact:

Metro Vision – Accessibility Support
Phone: (586) 286-7200
Fax: (586) 286-4144
Email: metrovision@sbcglobal.net
Location: 39087 Garfield Road, Clinton Township, Michigan Please include “Accessibility Request” in the subject line if you email us. We will review your message and respond using your preferred communication method whenever possible (phone, email, or fax).

9. Third-Party Content

Our website may reference or link to third-party services and brands (for example, lens manufacturers like Xperio® / Essilor, safety eyewear brands like Wiley X®, or optical financing and insurance portals). We do not control the accessibility of those external websites or tools.

10. Commitment to Equal Access

Metro Vision does not discriminate based on disability in the provision of services, pricing, product access, appointment availability, or communication. Every patient is entitled to safe, respectful, high-quality vision care — including eye exams, prescription eyewear, sun protection, safety eyewear, pediatric frames, and specialty lenses.

If you believe you have been denied equal access to service because of a disability, please contact us immediately using the information above.

Thank you for choosing Metro Vision. Our goal is simple: clear vision, safe vision, and accessible vision — for everyone in the Detroit community.