At Décor Architectural Products, we take great pride in the craftsmanship and quality of every product we make. Because our products are custom fabricated to your exact specifications, our return policy reflects the made-to-order nature of our work.
All Sales Final on Custom Orders
Custom fabricated products — including cornices, cupolas, dormers, chimney caps, and conductor heads built to your specified dimensions, materials, or colors — are non-returnable and non-refundable once production has begun. We encourage you to double-check all dimensions and specifications before placing your order. If you have questions, contact us before ordering and we are happy to help.
Defective or Damaged Products
We stand behind the quality of our work. If your product arrives with a manufacturing defect or is damaged in transit, please contact us within 5 business days of delivery at decorap@sbcglobal.net.
To process a defect or damage claim, please include:
- Your order number
- A description of the issue
- Photographs clearly showing the defect or damage
Upon review, we will either repair, replace, or issue a credit for the affected item at our discretion. Damage caused by improper installation or handling after delivery is not covered.
Order Cancellations
Orders may be cancelled for a full refund within 24 hours of placement, provided production has not yet begun. After that window, cancellations are subject to a restocking or materials fee reflecting work already completed. Please contact us immediately at decorap@sbcglobal.net if you need to cancel an order.
Standard (Non-Custom) Items
For any standard stock items that have not been customized, returns may be accepted within 14 days of delivery, provided the item is unused and in original condition. Return shipping is the responsibility of the buyer. Please contact us before returning any item.
How to Reach Us
For any questions about your order or this policy, please contact:
Décor Architectural Products
Email: decorap@sbcglobal.net